Tickets can be purchased in advance from the "Reserve tickets Here" page on our website, starting from midnight one month before the boarding date.
Same-day tickets can be purchased at the counter at each Torokko train station, except the Hozukyo Station.
*For more information, please see Fares and Tickets.

For groups of 15 or more people, applications for reservations can be made at any major travel agency nationwide from up to one year to one month before the date of use. There are no group reservations available for the No. 5 "Rich" car.

Tickets for individual customers can be purchased from our website from midnight one month before the boarding date (on the same date of the previous month). You can purchase from "Click here to reserve tickets".
If the date for the previous month is different from the date of your choice:

・Torokko Saga Station from around 8:35until the last train
・Torokko Arashiyama Station from around 8:50 until the last train
・Torokko Kameoka Station from around 9:10 until the last train

※ During the busy season window hours (11/8–12/7), at Torokko Saga Station, Torokko Arashiyama Station, and Torokko Kameoka Station, all three stations will be open from around 8:35 AM until the last train.

It will take about 20 minutes. Please note that this may change depending on how crowded it is.

Yes, you may board the train.
Likewise, even with a ticket for “Torokko Arashiyama Station → Torokko Kameoka Station,” you may board at Torokko Saga Station.
Please check the departure time before coming to board the train.
Please note that Torokko Arashiyama Station has 60 steps between the platform and the ticket gate, and there is no elevator or similar facility.

Yes, you may get off at Torokko Arashiyama Station.
However, once you get off, you cannot board again with the same ticket.
Also, even with a ticket from Torokko Kameoka Station to Torokko Arashiyama Station, you may remain on the train and continue to the final stop, Torokko Saga Station.

The train consists of 5 cars. Train car no. 5 is called the "Rich" car. It is an open-air train car with no windows, enabling you to enjoy the breeze and the surrounding nature in a more direct fashion. The floor is also transparent. Since this is an open air car, it may get wet on the inside in rainy weather. Please note, that using umbrellas on board is not allowed regardless. There will also be no refunds in case of rain.

Please select Car No. 5 when making a reservation through the online booking service.
Car No. 5 is an open-air carriage without window glass, so passengers may get wet in rainy weather.
The use of umbrellas inside the carriage is not permitted. Please wear a raincoat if it rains.
Please note that even in the event of rain, refunds, seat changes, or changes to other trains on the day of travel are not allowed.
Thank you for your understanding before making your purchase.

Reservations and purchases can be made by designating the car number and seat number as "No. ____ Car" and "Seat No. ____ A to D."
Seats are A, B, C, and D four-person box seats. Window seats are A and D seats. For down trains (bound for Kameoka), C and D seats are for the direction of travel, and for up trains (bound for Saga), A and B seats are for the direction of travel.

Seat changes after purchase are permitted up to three times for the same train only until 23:59 on the day before the boarding date (some tickets are limited to until two days before boarding).
However, changes to trains (boarding date and departure time) and changes to the number of passengers are not permitted. If you wish to make such changes, please request a refund and make a new reservation.
Refunds made by 23:59 on the day before boarding are free of charge. Please note that changes to trains and refunds are not permitted on the day of boarding.

Romantic train tickets are reserved-seat tickets for all seats.
If reserved-seat tickets are sold out, standing tickets will be sold on the day only at each trolley station (except for Torokko Hozukyo Station), allowing passengers to ride while standing.
Standing tickets will be sold with a limited number of passengers for each car.
Standing tickets will be considered sold out when capacity is reached.

A fare is required from elementary school age (6 years old and over).
In addition, infants and babies (including those under 1 year old) are required to pay a child fare if they use a seat.
Also, for each passenger holding a ticket, one infant riding on the lap may travel free of charge.
A child fare is required for the second and each additional infant.
For more information please see here.

When purchasing a same-day ticket for the Torokko train at Saga Torokko Station, Arashiyama Torokko Station, or Kameoka Torokko Station, accepted payment methods include cash, credit card (VISA, MASTER, JCB, Diners, American Express, Discover Card) and IC cards (ICOCA, Suica, etc. except PiTaPa). JR PASS and Seishun 18 Kippu cannot be used to ride the train.

Suitcases may be brought on board.
Items with a total of three dimensions of approximately 120 cm or less may be brought into the train free of charge.
Please note that baggage with a length exceeding 1 meter may not be brought into the train.

There are two spaces on the trolley train where passengers may ride while remaining in their wheelchairs.
After purchasing an advance ticket, please apply using the chatbot (“Do you need help?”) → “Information about the train” → “Wheelchair” → “Boarding Application” form.
We will confirm the availability of wheelchair spaces on the train you will board.

On the day of travel, at the ticket counter, your advance ticket will be exchanged for a reserved-seat ticket for the wheelchair space.
When boarding, a slope will be prepared between the train and the platform.
The width at the time of door opening and closing is 65 cm.

For details, please refer to "For customers with disabilities".

Pets such as small dogs and cats are allowed to ride under the following conditions:
- If your whole pet is kept inside a pet case (no longer than 70 cm, no more than 90 cm in total for all three dimensions, no more than 10 kg in total including both your pet and the case) and you make sure neither its head nor body will get out of the case.
*A separate fee of 260 yen will be charged for "paid personal items."
*Pet carts cannot be brought on board as they exceed the limits for pet cases.

Please fold it and bring it to your own seat.

Bicycles are not allowed on board, even if they have been disassembled and stored in a special bag. This also applies to folding bicycles that have been folded and stored in a special bag.

The automated voice guidance in Japanese is available at 075-861-7444 .
For information regarding tickets and the train, please check the chatbot on the website of Sagano Romantic Train.
For other inquiries, please contact us using the「Contact Form」 .

ATS (Automatic Train Stopping System) has been installed at Torokko Saga, Arashiyama and Kameoka Stations. Rockfall warning devices and surveillance cameras are installed at Hozukyo Station, and emergency warning lights are installed at Kameoka Station. We also install wireless communication equipment, conduct various training sessions, and perform inspection, maintenance, and repair work.

There are no parking facilities at Torokko Saga Station, Torokko Arashiyama Station, or Torokko Hozukyo Station. Please use public transportation.
There are large coin-operated parking lots around Torokko Kameoka Station.
For details, please refer to the information here. see here.

A nursing room is located at Torokko Saga Station inside the 19th Century Hall.
Diaper-changing tables are installed at the following locations at each station:
・Torokko Saga Station: Women’s restroom and Men’s restroom
・Torokko Arashiyama Station: Wheelchair-accessible restroom
・Torokko Kameoka Station: Multipurpose restroom

The applicable products may be purchased at the following stores:
・"Take no michi Saga no an"located at Torokko Saga Station
・Railway goods shop""RanRan"
・"Kame-no-an" located at Torokko Kameoka Station

To help you create a special memory of your journey, staff from Bunkyo Studio provide commemorative photo services on board the train.

The photos taken will be brought to your seat for viewing before you disembark. If you find a photo you like, you may purchase it on the spot (cash payment only).

Please note that depending on staff availability and working schedules, a photographer may not visit your seat. If you would like to have a photo taken, please feel free to speak to a nearby staff member.

Commemorative photos taken inside the train can be purchased on the spot with cash payment and will be handed to you immediately.

If you wish to purchase them at a later date, please apply through the chatbot (“Need Help?”) on our website by selecting “Other” > “Commemorative Photo” and entering the required information (name, phone number, email address, date and time of boarding, and seat number).

The cherry blossom season is from late March to early April, and the autumn leaves are from mid-November to early December, but this may change depending on the weather and temperature. Please check the Our X page for updated information.

It takes about 10 minutes on foot from Torokko Saga Station to the bamboo grove.
If you continue walking to Torokko Arashiyama Station, it takes about 20 minutes on foot.
Please note that the required time may vary depending on congestion and other conditions.

Torokko Arashiyama Station. If you exit the station and turn left, you will enter the bamboo grove. (There are about 60 steps up to the platform, so wheelchair users and people with walking sticks are recommended to use the Torokko Saga Station.)

There are no discounts, but you can make same-day boarding reservations and purchase boarding tickets at the Hozugawa Kudari Corner inside Torokko Saga Station. You can also make reservations for shuttle buses, taxis, and even the horse carriage to the boarding area. For fees and more information in general please refer to "Hozugawa River Boat Ride Association".

Business hours: 9:00-17:00 (last entry 16:30)

The admission fees on the day are as follows:
・Adult: 530 yen
・Child: 320 yen
The following discounts are available:
・Diorama Set Ticket (WEB)
・Torokko Train Ride Discount
Passengers riding the trolley train receive a 110 yen discount on the admission fee.
For more information, please refer to "Diorama Kyoto JAPAN".

It is held three times a day at 10:30, 13:30, and 15:30.
As the cityscape of Kyoto is enveloped in dusk, lights begin to illuminate the city and the model railway. Enjoy the narration from the starry sky with twinkling constellations to dawn.
For more information, please refer to "Diorama Kyoto JAPAN".

Tickets can be purchased from the "Reserve" page on our official website.
Please proceed to Romantic Train/Sagano Scenic Railway - Online reservation site.

Round-trip tickets are not available.
Please purchase one-way tickets separately.

If there are vacant seats, you can purchase same-day tickets at the Torokko station counters (excluding Torokko Hozukyo Station).

It is possible, however on the day of boarding you will need to display your e-ticket on the screen of your smartphone or tablet.

Tickets can be purchased from 0:00 a.m. (Japan time) one month before the boarding date.
If the same date does not exist in the previous month, the following will apply:


*Tickets for boarding on March 29 will be available from 0:00 a.m. on March 1.

Up to 8 tickets may be purchased per transaction.
If you wish to purchase 9 tickets or more, please divide the purchase into multiple transactions.

① Confirmation by email
A confirmation email is sent to the email address registered at the time the reservation is completed.
Select “Use E-ticket” in the email text to display the ticket top screen.
Then select “Boarding Ticket” to display the E-ticket, where you can confirm the boarding date and time and the seat.

② Confirmation from My Page
On our official website, select “Reservation/Purchase” → “My Page” → “Reservation Information.”
Select “View Details” for the reservation you want to confirm, then select “Use E-ticket” to display the ticket top screen. After that, the procedure is the same as ①.
(On the “Reservation Details” screen, only the boarding date and number of passengers are displayed.)

In either case, the QR code will be displayed only on the day of boarding.

If you have any questions, please contact helpcenter@linktivity.co.jp
and include the required information (reservation number, name, and amount).

An email will be sent to the registered address within 5 minutes of purchase.
If you do not receive the email, please check your spam folder.
(Sent from the domain "@linktivity.co.jp")
*Even if you do not receive an email, if you log into your account and can see the confirmation there, the reservation has been successfully completed.

Please double-check your registered email address and password.
(If you forget your email address, you will not be able to confirm your reservation. You can reset your password.)

One of the following situations may apply:
1) Incorrect email address entered (spelling mistake)
Solution: If you have any email address that may apply, please try logging in to My Page using that address.

2) The reservation was made using a different email address than the one you usually use
Solution: If you have any email address that may apply, please try logging in to My Page using that address.

3) Using Google email
When registering a new account, you used “Google Login”, but when logging into My Page you used “Email Login” (or vice versa).

Solution:
You can confirm your reservation by logging in using the same method that you used when registering your account.
If you use Gmail, please confirm whether you registered with “Google Login” or “Email Login”.

If none of the above 1, 2, or 3 apply, the following case 4 is common.

4) Payment and reservation are incomplete
(The process proceeded to securing the card limit, but payment and reservation were not completed due to an error.)

Solution:
Depending on the card company, the credit limit (authorization amount) may be secured and a notification may be sent when card information is entered before the reservation is completed.

If the reservation is not completed successfully, the credit limit will be temporarily secured but no actual charge will be made.
After a certain period of time, the credit limit will be released.

If you are in a hurry, please apply again from the first screen in a location with a stable internet connection.

If you would like a detailed investigation, we will check the payment and reservation records.
Please send an email to LINKTIVITY Customer Support Team (helpcenter@linktivity.co.jp
) with the following information.
(Please note that the investigation will take about 2 business days.)

Desired participation date:
Payment date and time (Example: 3/2 19:00):
Last 3 digits of the card used:
Amount:
Email address used for reservation:

Select "Change Password" on My Page and select "Forgot your password?" at the bottom right to reset your password.

Credit cards are accepted. There are five types available:
(Visa, MasterCard, American Express, JCB, Diners Club)

The fraud detection system installed by the credit card company might be restricting or suspending usage. We apologize for the inconvenience, but please contact your credit card company directly.
*Cards that are not registered with 3D Secure cannot be used. Please contact your credit card company in such a scenario as well.

Purchase must be made at the ticket counter on the day of boarding (except Torokko Hozukyo Station).
At the ticket counter, in addition to cash, transportation IC cards (except PiTaPa) can be used.

No. Please cancel your reservation and purchase a new set of tickets.
(However, cancellations cannot be made on the day of boarding)

No. Please cancel your reservation and purchase a new set of tickets.
(However, cancellations cannot be made on the day of boarding)

Seat changes are available free of charge up to 23:59 on the day before the boarding date, limited to the same train, and up to three times.
Please select [Use E-ticket] → [Seat Change] (bottom right).
Some products can be changed only up to two days before the boarding date.

Cancellation is available free of charge up to 23:59 on the day before the boarding date (however, refunds are not available on the day of boarding).
On our official website, select
“Reservation/Purchase” → “My Page” → “Reservation Information.”
Select “View Details” for the reservation you wish to confirm, and select “Start Cancellation” at the bottom of the screen to cancel.

Processing times differ greatly between respective credit card companies.
For an estimate, please contact the credit card company through which you made the payment.

Refunds will be automatically issued to the registered payment card. There is no need for you to carry out refund procedures on your own.

There are the following two methods to confirm.
Please display it in advance and present it to the station staff at the ticket gate.
① Display from email
A “Your reservation has been completed” email is sent to the email address registered at the time of reservation confirmation.
Select “Use E-ticket” in the email text to display the ticket top screen.
Select “Ticket” to display the E-ticket.

② Display from My Page
On our official website, select
“Reservation/Purchase” → “My Page” → “Reservation Information.”

Select “View Details” for the reservation you want to confirm, and select “Use E-ticket” to display the ticket top screen. After that, follow the same steps as ①.
In either case, the QR code will be displayed only on the day of boarding.

"You cannot board just with the voucher.
You must show the staff your e-ticket on your phone to be able to board."

After reserving and paying for your ticket, ask your friend to forward the email they received and display the e-ticket on your smartphone.
Select "Use E-ticket" in the body of the email you received → Register your email address → Enter the one-time password sent to your email to display your ticket.
However, transfers can only be made once to one person per purchase. It cannot be used if it is forwarded to multiple people or re-forwarded.

Tickets cannot be used separately.
Even if multiple groups are reserved together, please make sure that all passengers arrive together before use.

Wheelchair spaces cannot be reserved by customers themselves.
After purchasing advance tickets, please contact us with the details of use through the chatbot (“Need Help?”) on our official website. Availability will be confirmed.
On the day of boarding, the advance ticket will be exchanged for a wheelchair reserved seat ticket.

It is possible.
However, as space must be secured, after purchasing advance tickets, please contact us with the details through the chatbot (“Need Help?”) on our official website.
If you make a round trip between Saga and Kameoka, it is also possible to leave your wheelchair on the platform at Saga Station.

It is not possible. Please purchase the ticket at the station counter on the day of intended use.
*You will only be able to ride if you meet the following conditions:
If your whole pet is kept inside a pet case (no longer than 70 cm, no more than 90 cm in total for all three dimensions, no more than 10 kg in total including both your pet and the case) and you make sure neither its head nor body will get out of the case.
Pet carts cannot be brought on board as they exceed the limits for pet cases.

3D Secure is an identity authentication service to ensure safer credit card payments over the Internet. It is designed to prevent unauthorized use of credit cards such as "spoofing" due to theft of credit card information. When paying with a credit card registered with 3D Secure, the cardholder will be authenticated by entering a one-time password at the time of ordering. (Authentication methods vary depending on the card company.)

In general, registration in advance is necessary to be able to use the 3D Secure Authentication.
Please refer to the back side of your card for contact information and contact your credit card company in advance to confirm whether your card supports the 3D Secure Authentication and to inquire about its registration and use.

The required password is either the one you have registered with your credit card company, or a One-Time Password. If you do not receive the OTP, there is a possibility it may have been flagged as spam so please be sure to check your spam folder. If you do not know your password or you face an issue with the delivery of the OTP, please refer to the back side of your card for contact information and contact your credit card company.

Due to security reasons it is not possible to use cards that do not support the 3D Secure Authentication.
*Due to a sharp increase in fraudulent use, the Ministry of Economy, Trade and Industry (METI) has announced that the implementation of identity authentication (EMV 3-D Secure) on e-commerce websites will become mandatory by the end of March 2025. In addition, the “Credit Card Security Guidelines [Version 4.0]” issued in March 2023 added a statement for e-commerce businesses, credit card companies (issuers/acquirers), and payment agents that “the introduction of identity authentication will become mandatory and actions to be taken toward this end”. In accordance with this guideline, we have introduced a 3D Secure requirement into our new online reservation and payment system.

We apologize for any inconvenience encountered during the payment process.
If the transaction fails and the "Card declined" message is displayed, it is because the fraud detection system of your credit card company detects a suspected fraudulent use and prevents what it believes is unauthorized use. This means that the credit card company has either put the transaction on hold or restricted the usage of the card.
If there is no inherent problem with the card itself (spending limit, etc.), it is necessary for the card company to address the issue and correct the settings to prevent this error from occurring.
Please consider the following methods:
- Using a different credit card
- Trying again later
- Contacting your credit card company and informing them that you are unable to complete the reservation with Sagano Scenic Railway. The credit card company should then proceed with investigating and correcting the issue on their side.

Please note that due to the involvement of private information and our compliance with privacy policy and other regulations, we are unable to contact the credit card company on behalf of the customers.
In most cases to date, once the credit card company addresses the Security issue, it becomes possible to complete the reservation.
Thank you for your understanding and cooperation.

Yes, debit cards can be used as a method of payment.