For wheelchair users This section provides information on the facilities, how to use them, and how to purchase tickets to enjoy and use the Sagano Kanko Railway safely, securely, and comfortably.
There are two wheelchair-accessible spaces (No. 3 and No. 5) on the Sagano Romantic Train.
Due to the narrow interior of the train, wheelchairs (senior cars) and stretchers are not allowed on the train.
There are gaps and steps between the train and the platform. Station staff will provide a wheelchair ramp upon request.
The door width of the train is 65 cm. Some trains may not be wheelchair accessible.
Passengers in wheelchairs are not allowed to move in the aisles of the train.
Sagano Kanko Railway has an unmanned station (Torocco Hozukyo Station) and a station that is not barrier-free (Torocco Arashiyama Station has 60 steps).
Customers who will be riding in the seats they have purchased (and who do not need to exchange their seats for wheelchair-accessible seats) are also requested to let us know in advance to ensure a smooth ride.
We will be happy to discuss your use of the service with you even before you purchase your ticket. Please contact us by fax or phone (075-871-3997 at Torokko Saga Station) with your inquiry form well in advance.
We do not accept tickets by fax or phone for the inquiry form. Please purchase tickets in advance by yourself.
*Please note that we may not be able to meet your request regarding the date and time of use or the boarding and disembarking stations, depending on the availability of wheelchair-accessible spaces.
*We do not accept ticket purchases via fax or telephone using the inquiry form. Please purchase your own advance ticket in advance.
*Depending on the availability of the [Wheelchair-accessible space], we may not be able to accommodate your request regarding the date and time of use, boarding and alighting stations, etc.
If you contact us in advance and we are able to prepare a wheelchair-accessible space for you, we will exchange your ticket for a wheelchair-accessible seat at the boarding station ticket counter on the day of boarding.
・Please use the brakes when waiting for a train on the platform or in the car.
・Please be aware of the passengers around you when moving.
・If you need help using the restroom at the station, please have a caregiver with you.
*There are no restrooms on the train.
For customers who are blind or visually impaired Assistance dogs for the physically challenged (service dogs, guide dogs, and hearing dogs) are allowed on trains free of charge. (However, they must be marked as required by law.)
Braille blocks are installed on the platforms and concourses of each station (Torokko Saga Station and Torokko Kameoka Station).
Braille information boards are installed at Trolley Saga Station and Trolley Kameoka Station.
If you would like an attendant to guide you to the train, please fax the inquiry form or call Torocco Saga Station (075-871-3997).
If you see a passenger traveling alone, an attendant may ask you for assistance and confirm your request.
For customers with hearing or speech disabilities Assistance dogs for the physically challenged (service dogs, hearing dogs, guide dogs) are allowed on trains free of charge. (However, they must be marked as required by law.)
Written information is available at each station counter (except Trolley Hozukyo Station). Please feel free to ask for assistance.
