1. basic concept

Sagano Scenic Railway Co. (hereinafter referred to as "the Company") recognizes the importance of personal information and considers the protection of personal information to be a social responsibility, and will properly acquire, use, and manage personal information handled by the Company in compliance with laws, regulations, and internal rules concerning personal information.

2. handling of personal information

We shall comply with the following items regarding the handling of personal information.

1. Clarification of the purpose of use
   We will clarify the purpose of use of personal information and use it within the scope of that purpose.
2. Limitation of use for other purposes
   We will not use personal information for purposes other than those for which it was collected or provide personal data to third parties, except with the prior consent of the customer or as stipulated by the Personal Information Protection Law or other applicable laws.
3. Proper acquisition
   We will acquire personal information by legal and fair means.
4. Ensuring accuracy
   We will endeavor to keep personal data accurate and up-to-date.
5. Security protection
   We will assign a person responsible for the management of personal information to each business that handles personal information.
   We will take safety control measures to prevent unauthorized access to personal information and the loss, destruction, falsification, or leakage of personal information.
   The Company shall establish rules and manuals for the handling of personal information, make them known to all employees, and provide guidance and supervision.
   When outsourcing the processing of personal information to a third party, we will properly select the outsourcing company and provide guidance and supervision to ensure that the company manages the information in the same manner as we do.
6. Disclosure, correction, deletion, etc.
   When a customer requests disclosure, correction, deletion, etc. of his/her own personal data, we will respond to such request in accordance with the provisions of the Personal Information Protection Law and other relevant laws.
7. Response to inquiries
   We will respond appropriately and promptly to any other inquiries from customers regarding personal information.

3. public disclosure based on the "Act on the Protection of Personal Information"

In accordance with the "Act on the Protection of Personal Information", the Company hereby announces the following matters concerning personal information held by the Company.

1. Purpose of use
   We will use customers' personal information within the scope of the following purposes.
   To provide services and after-sales service in accordance with the Company's Conditions of Carriage, such as ticket reservations and purchases, and to conduct the Company's business in an appropriate manner.
   To send information and announcements by mail, telephone, e-mail, or other means regarding products and services handled by the Company, as well as various events and campaigns.
   To conduct questionnaire surveys, etc. by mail, telephone, e-mail, etc. for the development of products, the launch of new services, or the consideration of measures to improve customer satisfaction.
   To compile and analyze personal information statistically and create statistical data in a form that does not identify or specify individuals in order to study customer usage trends, etc.
   To respond to inquiries, opinions, and requests from customers in relation to products, services, etc. handled by the Company.
   To contact customers regarding lost property or in case of emergency.
   To perform other tasks related to the above items.
   If we intend to use customers' personal information for any purpose other than those listed above, we will notify customers in advance of the purpose of use and will not use the information for any other purpose without their permission.
   In addition, we may provide customer information to the extent necessary to the subcontractor in connection with outsourcing of our business. In such cases, we will enter into a contract with the subcontractor regarding the handling of such information and otherwise supervise the subcontractor appropriately.
2. Provision to Third Parties
   We will not provide personal information obtained from customers to third parties, except for the purposes described in the preceding paragraph or in any of the following cases
   1. When the customer has given consent
   2. When required by law
   3. When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the customer's consent.
   4. When it is especially necessary to improve public health or to promote the sound growth of children and it is difficult to obtain the customer's consent
   5. When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the customer's consent may impede the execution of such affairs.
3. Disclosure and notification of purpose of use
   Customer information held by the Company (limited to "Retained Personal Data". (3) Disclosure and notification of purpose of use of customer information (limited to "retained personal data"; the same shall apply hereinafter) (3) Disclosure and notification of purpose of use of customer information (limited to "retained personal data") held by the Company, the Company will respond within a reasonable period and scope after confirming the identity of the person making such a request.
4. Correction, addition, or deletion
   If a customer wishes to correct, add, or delete his/her own information held by the Company, the Company will correct, add, or delete the information within a reasonable period of time and to a reasonable extent if the information is inaccurate after confirming the identity of the customer making such a request.
5. Suspension of Use and Deletion
   If a customer wishes to discontinue the use or erase his/her own customer information held by the Company, the Company will discontinue the use or erase the information within a reasonable period and scope after confirming the identity of the customer making such a request.
   Please understand that, as a result of the cessation of use or deletion, we may not be able to provide services that meet your request (we may not be able to comply with your request for cessation of use or deletion of personal information held in accordance with related laws and regulations). (Please note that we may not be able to respond to requests for suspension of use or deletion of personal information held in accordance with relevant laws and regulations.)
6. Cases in which disclosure, etc. will not be made
   Please note that we will not disclose, etc. in the following cases. If we decide not to disclose, etc., we will notify you to that effect with the reason.
   • (Cases in which disclosure procedures will not be initiated)
     1. When the identity of the customer cannot be confirmed
     2. When the right of representation cannot be confirmed for a request by a representative
     3. When there is a deficiency in the prescribed documents to be submitted
     4. If the prescribed handling charge (612 yen stamps: limited delivery mail charge) is not paid.
        (Only in the case of "Disclosure" and "Notification of purpose of use")
   • (Cases in which disclosure will not be made)
     1. When the requested information does not fall under the category of "retained personal data"
     2. If there is a risk of harm to the life, body, property, or other rights or interests of the customer or a third party
     3. If there is a risk of significant hindrance to the proper conduct of our business
     4. If it violates other laws and regulations
     5. When special procedures are required by other laws and regulations
   • (Cases in which the purpose of use is not notified)
     1. When the requested information does not fall under the category of "retained personal data"
     2. When the purpose of use is clear
     3. When there is a risk of harm to the life, body, property, or other rights or interests of the customer or a third party
     4. When there is a risk of harm to the Company's rights or legitimate interests
     5. When it is necessary to cooperate with a national agency or local public body in the execution of its legally prescribed duties, and there is a risk of interfering with the execution of those duties.
   • (Cases in which correction, addition, or deletion will not be made)
     1. When the requested information does not fall under the category of "Retained Personal Data"
     2. If the contents of the "Retained Personal Data" are true
     3. When special procedures are required by other laws and regulations
     4. When correction, addition or deletion is not necessary in view of the purpose of use.
   • (Cases in which discontinuation of use or deletion will not be made)
     1. When the requested information does not fall under the category of "retained personal data"
     2. When the information is handled within the scope necessary to achieve the purpose of use specified in advance
        (including cases in which the handling exceeds the extent necessary to correct the violation)
     3. When the information is obtained in an appropriate manner (including cases exceeding the limit necessary to correct the violation)
     4. Where it is difficult to discontinue use or erase the personal information due to the necessity of incurring substantial costs, etc., and alternative measures necessary to protect the rights and interests of the person in question are taken.
   • (Cases in which provision to a third party shall not be stopped)
     1. When the requested information does not fall under the category of "retained personal data"
     2. When we have obtained the prior consent of the customer
     3. When it is based on laws and regulations
     4. When it is necessary to protect the life, body, or property of an individual and it is difficult to obtain the customer's consent
     5. Cases in which the provision of personal information is particularly necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the customer's consent
     6. When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the customer's consent may impede the execution of such affairs.
     7. Cases in which it is difficult to suspend the provision of personal information to a third party due to the large amount of costs involved, and in which alternative measures necessary to protect the rights and interests of the customer are taken.
7. Contact for inquiries
   Please contact the following for information on the procedures required for disclosure and correction, etc.
   (Contact for Inquiries)
   Personal Information Inquiry Desk Phone Number: 075-861-8511 Hours: 9:00 to 17:00
   (Excluding Saturdays, Sundays, national holidays, and December 29 through January 5) Please note that we cannot accept requests made in person at a station or other such location.
8. Method of Acceptance, etc.
   We will send by mail the "Application for Disclosure of Retained Personal Data, etc." prepared by our company, as well as a document explaining the procedures, including the address to which the application form should be sent, the handling charge, etc., to the contact address provided by the contact person.
   Please send the completed application form, identification documents, and postage stamps equivalent to the handling charge to the address where the application form is to be sent.
   The procedures for disclosure, etc., will be initiated when all documents, etc., submitted in connection with the request for disclosure, etc., arrive at the address designated by the Company for the application form and are received by the Company.
   For details, please refer to the guidance document that will be mailed to you.
   Please note that we cannot respond to requests for disclosure, etc. that do not follow this procedure (including requests made in person at our company, such as at a train station).

1. scope of application

This policy applies to our website (Sagano Kanko Railway website https://www.sagano-kanko.co.jp). (hereinafter referred to as "our site").
We recommend that you check the personal information protection statement of each site. We are not responsible for any damages caused by the use of personal information obtained independently by other sites.

2. purpose of information collection

We collect personal information such as your name, address, e-mail address, and telephone number for the following purposes

• To ask questions and respond to your inquiries and opinions.
• To provide information on our products and services only with the consent of the customer.
• To analyze site usage history and to provide information on our products and services based on the results of such analysis.
• To ask for your cooperation in surveys.
• To create and disclose materials that have been processed in such a way that individuals cannot be identified.
• To accept various applications and applications.

Personal information obtained will not be altered without the prior consent of the customer. The information will not be used for any purpose other than those described above.

3. safety control measures

• We will take appropriate information security measures against unauthorized access, computer viruses, etc.
• We will take measures to prevent personal information from being leaked by taking it out of the company or transmitting it outside the company.
• In addition to the above preventive measures, we will promptly implement corrective measures in the unlikely event of an incident.

4. how to protect personal information

In order to protect the privacy of our customers, we take necessary measures such as encryption of names and other personally identifiable information and transaction details to protect information.

5. disclaimer

By using our website, you agree to the "Handling of Personal Information on Our Website". We may change, modify, add, or delete the "Handling of Personal Information on Our Site" as necessary, in which case all such changes will be posted on our site. Your continued use of our website after any changes to the "Handling of Personal Information on Our Site" have been made publicly available will be deemed to indicate that you understand and agree to the changes.
In addition, our website does not describe or indicate in any way whether the contents of our website are appropriate in your environment. Access to our site is at your own discretion, and you are solely responsible for the use of our site.