Tickets can be purchased in advance from the "Reservation and purchase of tickets" page on our website, starting from midnight one month before the boarding date.
Same-day tickets can be purchased at the counter at each Torokko train station, except the Hozukyo Station.
*For more information, please see Fares and Tickets.

For groups of 15 or more people, applications for reservations can be made at any major travel agency nationwide from up to one year to two weeks before the date of use. There are no group reservations available for the No. 5 "Rich" car.

Tickets for individual customers can be purchased from our website from midnight one month before the boarding date (on the same date of the previous month). You can purchase from "Click here to reserve tickets".
If the date for the previous month is different from the date of your choice:

・Torokko Saga Station from around 8:35 (around 9:35) until the last train
・Torokko Arashiyama Station from around 8:50 (around 9:50) until the last train
・Torokko Kameoka Station from around 9:10 (around 10:10) until the last train
*The times in parentheses are the service counter opening times for periods of suspended service of Sagano 1 and 2 trains. Please see here for information on periods of service suspension for Sagano 1 and 2 trains.
Station counter of Torokko Saga, Torokko Arashiyama, and Torokko Kameoka open at 8:35 a.m. in November.

The train consists of 5 cars. Train car no. 5 is called the "Rich" car. It is an open-air train car with no windows, enabling you to enjoy the breeze and the surrounding nature in a more direct fashion. The floor is also transparent. Since this is an open air car, it may get wet on the inside in rainy weather. Please note, that using umbrellas on board is not allowed regardless.

During the online reservation please select the "Car No. 5" option. Please be aware that the No. 5 car does not have glass windows, so you may get wet if it rains.
Furthermore, group reservations of the Rich car are not possible.

The Rich/No. 5 car does not have glass windows so you may get wet in case of rain. Umbrellas are not allowed inside the train, so please wear raincoats. There will also be no refunds in case of rain.

Reservations and purchases can be made by designating the car number and seat number as "No. ____ Car" and "Seat No. ____ A to D."
Seats are A, B, C, and D four-person box seats. Window seats are A and D seats. For down trains (bound for Kameoka), C and D seats are for the direction of travel, and for up trains (bound for Saga), A and B seats are for the direction of travel.

Numbered tickets for same-day tickets are not distributed. Same-day tickets are sold on a first-come, first-served basis. We recommend to purchase on the Internet to take a train you want.

One infant can board for free per each adult (12 years old or older) and child (6 to 12 years old). If there is more than one infant per person, a child fare will be required from the second infant onwards. However, if an infant (under 1 year old) is occupying a seat, a child fare will be required.
For more information please see here.

When purchasing a same-day ticket for the Torokko train at Saga Torokko Station, Arashiyama Torokko Station, or Kameoka Torokko Station, accepted payment methods include cash, credit card (VISA, MASTER, JCB, Diners, American Express, Discover Card) and IC cards (ICOCA, Suica, etc. except PiTaPa). JR PASS and Seishun 18 Kippu cannot be used to ride the train.

After purchase, you can change your seat up to three times on the same train until 23:59 the day before your boarding date.
Train changes (boarding date, boarding time) are not possible after purchase. If you would like to make a change to the above, please cancel and redo your booking. Please note that refunds are free of charge until 23:59 the day before the boarding date.
Train changes and refunds are not possible on the day of boarding.

All seats on the Romantic Train are reserved seats. After reserved seat tickets are sold out, standing tickets (limited number of people per vehicle) will be sold as well. Once all standing tickets are sold out it will not be possible to purchase any further tickets.

There are two designated spaces for wheelchairs on Car No.3 and 5. Please contact us after you have purchased the tickets so we can verify the availability of the designated spaces in advance.
075-871-3997

We will exchange your reservation ticket for a reserved seat ticket for the wheelchair space at the ticket counter on the day of departure. When boarding, we will provide a steel ramp between the train and the platform. The width of the door is 65cm.

For details, please refer to "For customers with disabilities".

The telephone number for inquiries is 075-861-7444, however it is available only in Japanese. If you have any questions in languages other than Japanese, please contact us by sending us a Contact Form.

Pets such as small dogs and cats are allowed to ride under the following conditions:
- If your whole pet is kept inside a pet case (no longer than 70 cm, no more than 90 cm in total for all three dimensions, no more than 10 kg in total including both your pet and the case) and you make sure neither its head nor body will get out of the case.
*A separate fee of 260 yen will be charged for "paid personal items."
*Pet carts cannot be brought on board as they exceed the limits for pet cases.

Only if they are folded.

Bicycles are not allowed on board, even if they have been disassembled and stored in a special bag. This also applies to folding bicycles that have been folded and stored in a special bag.

It will take about 20 minutes. Please note that this may change depending on how crowded it is.

ATS (Automatic Train Stopping System) has been installed at Torokko Saga, Arashiyama and Kameoka Stations. Rockfall warning devices and surveillance cameras are installed at Hozukyo Station, and emergency warning lights are installed at Kameoka Station. We also install wireless communication equipment, conduct various training sessions, and perform inspection, maintenance, and repair work.

There is no parking lot available at Torokko Saga Station. Please use public transportation. There is a parking lot at Torokko Kameoka Station. For more information, please see here.

The nursing room is located inside the 19th Century Hall of Saga Torokko Station. Diaper changing seats are installed in the women's and men's restrooms at Saga Torokko Station, and in the multipurpose restrooms at Arashiyama Torokko Station and Kameoka Station.

They are available for purchase at the "Take no michi Saga no an" adjacent to the Torokko Saga Station, as well as ""RanRan"" store which focuses on Sagano Scenic Railway-themed goods.
Furthermore, they can also be purchased at the Kameoka Station store.

Please come to the cash register of "Take no Michi Saga no Iori" inside Torokko Saga Station. Please note that the actual present changes periodically.
*The present can not be claimed at Torokko Arashiyama, Hozukyo, or Kameoka stations.

Yes. Please refer to here.

Yes. Please click here for Traditional Chinese and here for simplified Chinese.

The cherry blossom season is from late March to early April, and the autumn leaves are from mid-November to early December, but this may change depending on the weather and temperature. Please check the Our X page for updated information.

It takes about 15 minutes to reach the bamboo grove from Torokko Saga Station.
If you continue walking to Torokko Arashiyama Station, it will take approximately 20 minutes.
(*Please note that the time may change depending on how crowded it is.)

Torokko Arashiyama Station. If you exit the station and turn left, you will enter the bamboo grove. (There are about 60 steps up to the platform, so wheelchair users and people with walking sticks are recommended to use the Torokko Saga Station.)

There are no discounts, but you can make same-day boarding reservations and purchase boarding tickets at the Hozugawa Kudari Corner inside Torokko Saga Station. You can also make reservations for shuttle buses, taxis, and even the horse carriage to the boarding area. For fees and more information in general please refer to "Hozugawa River Boat Ride Association".

The area from Arashiyama to Takao via Rokucho Pass, Ochiai, and Kiyotaki has been designated as the Kyoto Round Trail Course and the Tokai Nature Trail.

Business hours: 9:00-17:00 (last entry 16:30)

Diorama Kyoto JAPAN admission fees are as follows:
[Adult: 530 yen // Children: 320 yen] If you have a Torokko train ticket, you will receive a 110 yen discount on the admission fee. For more information, please refer to "Diorama Kyoto JAPAN".

There are following discounts available:
- Sagano Romantic Train ticket discount
(110 JPY discount on the entry fee for Sagano Romantic Train passengers)
For more information, please refer to "Diorama Kyoto JAPAN".

It is held three times a day at 10:30, 13:30, and 15:30.
As the cityscape of Kyoto is enveloped in dusk, lights begin to illuminate the city and the model railway. Enjoy the narration from the starry sky with twinkling constellations to dawn.
For more information, please refer to "Diorama Kyoto JAPAN".

You can drive a model train (HO gauge) with the "master controller" modeled after a real train control panel.
For more information, please refer to "Diorama Kyoto JAPAN".

Tickets can be purchased from the "Reserve" page on our official website.
Please proceed to Romantic Train/Sagano Scenic Railway - Online reservation site.

If there are vacant seats, you can purchase same-day tickets at the Torokko station counters (excluding Torokko Hozukyo Station).

It is possible, however on the day of boarding you will need to display your e-ticket on the screen of your smartphone or tablet.

Tickets can be purchased starting at midnight one month prior to the boarding date. If the same date does not exist in the previous month, the following will apply.

*Tickets for March 29, 2024 will go on sale at midnight on February 29, 2024.

Maximum of 8 tickets.

①Confirmation by email
An email with instructions will be sent to the email address registered when confirming your reservation.
When you select "Use E-ticket" in the email body, the ticket top screen will be displayed.
If you then select "Ticket", your e-ticket will be displayed and you can check the boarding date, time and seat.

②Confirmation from My Page on the reservation site
Log in to your account and select "Reservation Information" on your "My Page". Select "View details" for the reservation you want to confirm and select "Use E-ticket" to display the ticket top screen. From then on, the procedure is same as in case ①.
(Only the boarding date and number of people are displayed on the "Reservation details" screen)
*In either case, the QR code will be displayed only on the actual day of use.

An email will be sent to the registered address within 5 minutes of purchase.
If you do not receive the email, please check your spam folder.
(Sent from the domain "@linktivity.co.jp")
*Even if you do not receive an email, if you log into your account and can see the confirmation there, the reservation has been successfully completed.

Please double-check your registered email address and password.
(If you forget your email address, you will not be able to confirm your reservation. You can reset your password.)

Select "Change Password" on My Page and select "Forgot your password?" at the bottom right to reset your password.

Credit cards are accepted. There are five types available:
(Visa, MasterCard, American Express, JCB, Diners Club)

The fraud detection system installed by the credit card company might be restricting or suspending usage. We apologize for the inconvenience, but please contact your credit card company directly.
*Cards that are not registered with 3D Secure cannot be used. Please contact your credit card company in such a scenario as well.

No. Please purchase the tickets at the counter on the day of use.
In addition to cash, you can use IC cards (ICOCA, Suica, etc. except PiTaPa) as payment on site.

No. Please cancel your reservation and purchase a new set of tickets.
(However, cancellations cannot be made on the day of boarding)

No. Please cancel your reservation and purchase a new set of tickets.
(However, cancellations cannot be made on the day of boarding)

You can change your ticket up to 3 times without charge for the same train until 23:59 the day before your boarding date. Select "Change Seat" from the ticket top screen.

You can cancel without charge until 23:59 on the day before the boarding date
(However, same-day cancellations are not possible)

Processing times differ greatly between respective credit card companies.
For an estimate, please contact the credit card company through which you made the payment.

Log in to My Page and select "Reservation Information". You can cancel by selecting "View details" for the reservation you want to confirm and selecting "Start cancellation" at the bottom of the screen.

Refunds will be automatically issued to the registered payment card. There is no need for you to carry out refund procedures on your own.

Please be sure to bring up the ticket in advance and show it to the station staff at the ticket gate.
There are two ways to check:
①Display from email
An email with instructions will be sent to the email address registered when confirming your reservation.
When you select "Use E-ticket" in the email body, the ticket top screen will be displayed. Select "Ticket" to display your e-ticket.

②Display from My Page on the reservation site
Log in to My Page and select "Reservation Information". Select "View details" for the reservation you want to confirm and select "Use E-ticket" to display the ticket top screen. From then on, the same steps as in ① apply.
*In either case, the QR code will be displayed only on the day of use.

"You cannot board just with the voucher.
You must show the staff your e-ticket on your phone to be able to board."

After reserving and paying for your ticket, ask your friend to forward the email they received and display the e-ticket on your smartphone.
Select "Use E-ticket" in the body of the email you received → Register your email address → Enter the one-time password sent to your email to display your ticket.
However, transfers can only be made once to one person per purchase. It cannot be used if it is forwarded to multiple people or re-forwarded.

Tickets cannot be split. If you are in a group, please get everyone together before boarding.

It is not possible for customers to reserve the wheelchair space directly. Please contact us after you have purchased the tickets so we can verify the availability of the designated spaces in advance.
075-871-3997
We will exchange your purchased ticket and wheelchair ticket for the designated spot directly on the intended day of use.

It is possible, however since the dedicated space needs to be reserved please contact us after you have purchased under 075-871-3997.
If you will be going on a round-trip between Saga and Kameoka, it is possible to leave the wheelchair at the Saga Station as well.

It is not possible. Please purchase the ticket at the station counter on the day of intended use.
*You will only be able to ride if you meet the following conditions:
If your whole pet is kept inside a pet case (no longer than 70 cm, no more than 90 cm in total for all three dimensions, no more than 10 kg in total including both your pet and the case) and you make sure neither its head nor body will get out of the case.
Pet carts cannot be brought on board as they exceed the limits for pet cases.

3D Secure is an identity authentication service to ensure safer credit card payments over the Internet. It is designed to prevent unauthorized use of credit cards such as "spoofing" due to theft of credit card information. When paying with a credit card registered with 3D Secure, the cardholder will be authenticated by entering a one-time password at the time of ordering. (Authentication methods vary depending on the card company.)

In general, registration in advance is necessary to be able to use the 3D Secure Authentication.
Please refer to the back side of your card for contact information and contact your credit card company in advance to confirm whether your card supports the 3D Secure Authentication and to inquire about its registration and use.

The required password is either the one you have registered with your credit card company, or a One-Time Password. If you do not receive the OTP, there is a possibility it may have been flagged as spam so please be sure to check your spam folder. If you do not know your password or you face an issue with the delivery of the OTP, please refer to the back side of your card for contact information and contact your credit card company.

Due to security reasons it is not possible to use cards that do not support the 3D Secure Authentication.
*Due to a sharp increase in fraudulent use, the Ministry of Economy, Trade and Industry (METI) has announced that the implementation of identity authentication (EMV 3-D Secure) on e-commerce websites will become mandatory by the end of March 2025. In addition, the “Credit Card Security Guidelines [Version 4.0]” issued in March 2023 added a statement for e-commerce businesses, credit card companies (issuers/acquirers), and payment agents that “the introduction of identity authentication will become mandatory and actions to be taken toward this end”. In accordance with this guideline, we have introduced a 3D Secure requirement into our new online reservation and payment system.

Yes, debit cards can be used as a method of payment.

We apologize for any inconvenience encountered during the payment process.
If the transaction fails and the "Card declined" message is displayed, it is because the fraud detection system of your credit card company detects a suspected fraudulent use and prevents what it believes is unauthorized use. This means that the credit card company has either put the transaction on hold or restricted the usage of the card.
If there is no inherent problem with the card itself (spending limit, etc.), it is necessary for the card company to address the issue and correct the settings to prevent this error from occurring.
Please consider the following methods:
- Using a different credit card
- Trying again later
- Contacting your credit card company and informing them that you are unable to complete the reservation with Sagano Scenic Railway. The credit card company should then proceed with investigating and correcting the issue on their side.

Please note that due to the involvement of private information and our compliance with privacy policy and other regulations, we are unable to contact the credit card company on behalf of the customers.
In most cases to date, once the credit card company addresses the Security issue, it becomes possible to complete the reservation.
Thank you for your understanding and cooperation.