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About Our Personal Information Policy Privacy Policy
1.Basic Philosophy
Sagano Scenic Railway Co., Ltd. (hereafter “the Company”) recognizes the importance of personal information, and considers the protection of personal information a corporate social responsibility. We respect and abide by both laws and internal regulations regarding personal information, and all personal information handling at the Company is collected, used, and managed properly.
2.Handling of Personal Information
The Company complies with the following rules governing the handling of personal information:
  1. Clarifying purpose of use
    We clarify the purpose for using personal information and do not use it for any other reason.
  2. Restrictions on unrelated use
    Aside from cases where we receive prior consent from the customer, or in cases stipulated in the Act on the Protection of Personal Information or similar legislation, we will not use personal information outside of the stated purpose or provide personal data to third parties.
  3. Reasonable acquisition
    We will collect personal information through lawful and fair means.
  4. Ensuring accuracy
    We strive to maintain accurate and up-to-date personal data.
  5. Safety and protection
    We take responsibility for the management of personal information handling in all our work. We construct safety and management measures to prevent the unauthorized access of personal information, as well as the loss, destruction, falsification, and leakage of personal information. We outline regulations and manuals concerning the handling of personal information, and thoroughly disseminate such information internally while also providing related guidance and direction. When entrusting the processing, etc. of personal information to third parties, we select suitable third parties and provide guidance and direction so that such information is managed appropriately in the same way as managed by the Company.
  6. Disclosure, editing, deletion, etc.
    When a customer requests the disclosure, editing, deletion, etc. of personal data, we will fill the request as outlined in the Act on the Protection of Personal Information or related legislation.
  7. Responding to inquiries
    We will respond appropriately and in a timely manner to any other customer inquiries regarding personal information.
3.Announcements According to the Act on the Protection of Personal Information
The Company makes the following disclosures regarding the personal information that it possesses, based on the Act on the Protection of Personal Information.
  1. Purpose(s) of use
    The Company may use customer personal information within the scope outlined below. For ticketing reservations/purchase, etc., to provide service and after-service based on the Company’s conditions of carriage, and for the relevant execution of the Company’s work. To provide guidance and information via post, phone, e-mail, or other methods regarding the Company’s products, services, events, campaigns, etc. To conduct questionnaires and surveys via post, phone, e-mail, or other methods in order to develop products, begin new services, or consider strategies to improve customer satisfaction. To statistically aggregate and analyze personal information and create tabulated data in such a way that individuals cannot be identified or specified, for the purposes of conducting customer trend surveys, etc. To respond to questions, comments, or requests received from customers regarding the Company’s products, services, etc. To make contact in emergencies or to consult about lost and found items. Or to execute any other work related to the above items. In the event that we intend to use customer personal information for purposes aside from those listed above, customers will be notified of said new purposes in advance, and information will not be used for any other purpose without permission. Furthermore, the Company, in accordance with its duty to conduct business, may provide customer personal information to contracted business and individuals as required to carry out its duties. In such cases, the Company will sign a contract outlining the handling of personal information, etc., with the contractor, and supervise as necessary.
  2. Third parties
    The Company will not provide information acquired from customers to third parties except for the above-mentioned purposes or any of the following. When we receive permission from the customer When permitted by law When necessary to protect a person’s life, health, or assets, and it is impossible or difficult to receive the customer’s permission When necessary for the improvement of public health or for the promotion of healthy development of children, and it is impossible or difficult to receive the customer’s permission When it is necessary to cooperate with state institutions or local public organizations (or their contractors) in order for them to carry out their lawful duties, and when receiving permission from the customer may pose a threat of obstruction to applicable duties.
  3. Notice of disclosures and purpose(s) of use
    With regards to customer information possessed by the Company (limited to “retained personal data”, the same shall apply hereinafter), in the event a customer personally requests a notice of disclosure or purposes of use of information, the Company will respond within a reasonable time frame and via reasonable means after confirming the customer’s identity.
  4. Corrections, additions, and deletions
    With regards to customer information possessed by the Company, in the event a customer personally requests their information be edited, added on to, or deleted, the Company will perform the edit, addition, or deletion within a reasonable time frame and via reasonable means if there is incorrect information and after confirming the customer’s identity.
  5. Suspension of use and purging
    With regards to customer information possessed by the Company, in the event a customer personally requests the Company ceases use of or purges the customer’s personal information, the Company will cease use or purge the information within a reasonable time frame and via reasonable means after confirming the customer’s identity. Furthermore, we ask for understanding and cooperation since, in the event of ceasing use or purging information, we may be unable to continue providing services requested by the customer. (Please also note that in accordance with related laws, the Company may be unable to meet requests to cease use of or purge personal information it possesses.)
  6. When disclosure is not possible
    Please understand in advance that the Company cannot make disclosures, etc. in the cases defined below. When it is determined that something cannot be disclosed, the customer will be notified and provided with a reason. (When the disclosure process cannot begin) When the customer’s identity cannot be confirmed When the customer requests the use of a proxy and the proxy’s authority cannot be confirmed When the prescribed documents are incomplete When the prescribed service fee (a \612 stamp for certified mail addressed to the customer) has not been paid (Only for “disclosure” or “notice of purpose of use”) (When disclosure is not possible) When the requested information does not constitute “retained personal data” When there is a threat to the life, health, assets, or other rights or profits of the customer or a third party When there is a possibility of causing severe obstruction to the reasonable implementation of the Company’s work When in breach of another law When special procedures are outlined according to the regulations of another law (When notice of purpose of use is not possible) When the requested information does not constitute “retained personal data” When the purpose of use is clear When there is a threat to the life, health, assets, or other rights or profits of the customer or a third party When there is a threat of obstruction to the rights or reasonable profits of a company When it is necessary to cooperate with state institutions or local public organizations in order for them to carry out their lawful duties, and there is a threat of obstruction to applicable duties. (When editing, addition, or deletion is not possible) When the requested information does not constitute “retained personal data” When the “retained personal data” is factual When special procedures are outlined according to the regulations of another law When editing, addition, or deletion is not required for the purpose of use (When cessation of use or purging is not possible) When the requested information does not constitute “retained personal data” When the information is being handled within the scope required for the completion of predetermined purpose(s) of use (including when the information goes beyond the scope of necessity for correcting a violation) When collected by reasonable means (including when the information goes beyond the scope of necessity for correcting a violation) When it is difficult to cease use of or purge information due to required high costs, etc., and instead the Company will take alternate measures to protect the rights and profits of the customer (When ceasing the provision of information to third parties is impossible) When the requested information does not constitute “retained personal data” When permission has already been received from the customer When permitted by law When necessary to protect a person’s life, health, or assets, and it is impossible or difficult to receive the customer’s permission When necessary for the improvement of public health or for the promotion of healthy development of children, and it is impossible or difficult to receive the customer’s permission. When it is necessary to cooperate with state institutions or local public organizations (or their contractors) in order for them to carry out their lawful duties, and when receiving permission from the customer may pose a threat of obstruction to applicable duties When it is difficult to cease use of or purge information due to required high costs, etc., and instead the Company will take alternate measures to protect the rights and profits of the customer
  7. Inquiries
    Contact the following customer service window for more information about disclosures, corrections, or other necessary procedures. (Inquiries) Personal Information Customer Service Window Phone: 075-861-8511 Hours: 9:00 a.m. to 5:00 p.m. (Unavailable on Saturdays, Sundays, and holidays, as well as from December 29 – January 5) Please understand that related inquiries cannot be addressed at train stations.
  8. Handling requests
    We will send by mail the Company’s “Application for Retained Personal Data Disclosure, etc.,” as well as written guidance regarding fees, where to send the application, and other information, to the address received via the customer service window. Fill in the required fields, include documentation to identify yourself as well as a stamp for the required fee, and send the application by mail. After all documents, etc. for the request for disclosure, etc. are received at the address specified by the Company, the Company will begin processing the disclosure, etc. as of the time of acknowledgement of receipt. The above is an outline; for details, please refer to the documentation sent via mail. Please understand that the Company cannot respond to requests for disclosure, etc. that are not handled in this manner (directly questioning the Company at a station, etc.).